SHIPPING

At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence. If your purchase fails to meet your expectations in any way, just let us know and we’ll refund you.

As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy  you can return them for free (applies to Tall Boot purchases in the 48 Contiguous US States only )

Simply complete your return online within 30 days of the purchase date, we’ll provide you with a  pre-paid return label (applies to Tall Boot purchases in the 48 Contiguous US States only )

As part of our effort to reduce our carbon footprint and support our retailer network we try and fulfil your Tredstep purchase from the nearest retailer to your delivery location. Some of the email communication you receive during your shopping experience with Tredstep will be generated by Quivers.com. They are our website partner and their software enables us to support your local stores