SHIPPING

100% SATISFACTION GUARANTEE

At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence.

As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy you can return them for free (applies to Tall Boot purchases in the 48 Contiguous US States only – this does not apply for any item on our Outlet/Sale section or any discounted item).

Simply complete your return online within 30 days of the purchase date, we’ll provide you with a pre-paid return label (applies to Tall Boot purchases in the 48 Contiguous US States only – this does not apply for any item on our Outlet/Sale section or any discounted item)

SHIPPING INFORMATION

Shipping to the 48 Contiguous U.S. states

Standard:$5.95
Orders over $79: FREE

Shipping to Canada

Standard:$39.95
Orders over $400: FREE

SHIPPING FREQUENTLY ASKED QUESTIONS

We ship via FedEx Ground Economy. This means that FedEx will collect the orders and repass it to USPS who will be the responsible for deliver the order to you (this does not apply if you are in Canada – On that case, FedEx will be the one to process and deliver the order).

After you place the order, it usually takes 1 extra business day for it to be processed and shipped for any order on the United States and 2 extra business days for it to be processed and shipped to Canada.

After your order is shipped, it will take up to 2 business days for USPS update the tracking number on their website. Once it is done, Typically, delivery takes 2 to 7 business days, depending on the distance from the package’s origin to its destination (expect longer times outside the US contiguous 48 states).

All our orders are shipped from our New Jersey 3PL warehouse
The cost of shipping varies depending on your location and your order total value. Please refer to the zones mentioned on the Shipping Information section, above.

Sorry but we cannot ship to P.O. Boxes