Tredstep North America

SHIPPING

100% SATISFACTION GUARANTEE

At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence. If your purchase fails to meet your expectations in any way, just let us know and we’ll refund you.

As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy  you can return them for free (applies to Tall Boot purchases in the 48 Contiguous US States only )

Simply complete your return online within 30 days of the purchase date, we’ll provide you with a  pre-paid return label (applies to Tall Boot purchases in the 48 Contiguous US States only )

SUPPORTING LOCAL STORES…

As part of our effort to reduce our carbon footprint and support our retailer network we try and fulfil your Tredstep purchase from the nearest retailer to your delivery location. Some of the email communication you receive during your shopping experience with Tredstep will be generated by Quivers.com. They are our website partner and their software enables us to support your local stores

SHIPPING INFORMATION

Please Note Due to Covid 19 pressures on the delivery companies we are temporarily only shipping by our Standard Medhod – FedEx Home Delivery

Shipping to the 48 Contiguous U.S. states

Standard:$5.95
Orders over $75: FREE

Order arrives 2-5 business days (Monday-Friday) from shipment date. Not available for shipments to P.O. Boxes.

2 Business Days: $14.95
Orders over $75: $9.95

Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 10am ET. Not available for shipments to P.O. Boxes.

Overnight: $19.95
Orders over $75: $14.95

Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 10am ET. Not available for shipments to P.O. Boxes.

SHIPPING FREQUENTLY ASKED QUESTIONS

Unless you specify otherwise, we ship via FedEx Home delivery.

Most customers will see their in-stock items in approximately 2-5 business days. We ship all orders promptly.
All US orders are shipped from our New Jersey 3PL warehouse

The cost of shipping varies depending on your location. Please refer to the zones above.

Sorry but we cannot ship to P.O. Boxes

Orders are prioritized to arrive within 2 business days if the order is placed by 10am ET. Guaranteed 2-business day shipping is not available for shipments to P.O. Boxes.

Orders are prioritized to arrive on the next business day if the order is placed by 10am ET. Guaranteed Next business day shipping is not available for shipments to P.O. Boxes

TRANSIT TIMES