Tredstep North America
100% SATISFACTION GUARANTEE
At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence.
As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy you can return them for free (applies to Tall Boot purchases in the 48 Contiguous US States only – this does not apply for any item on our Outlet/Sale section or any discounted item).
Simply complete your return online within 30 days of the purchase date, we’ll provide you with a pre-paid return label (applies to Tall Boot purchases in the 48 Contiguous US States only – this does not apply for any item on our Outlet/Sale section or any discounted item)
Shipping to the 48 Contiguous U.S. states
Orders over $79: FREE
Shipping to Canada
Orders over $400: FREE
SHIPPING FREQUENTLY ASKED QUESTIONS
After you place the order, it usually takes 1 extra business day for it to be processed and shipped for any order on the United States and 2 extra business days for it to be processed and shipped to Canada.
After your order is shipped, it will take up to 2 business days for USPS update the tracking number on their website. Once it is done, Typically, delivery takes 2 to 7 business days, depending on the distance from the package’s origin to its destination (expect longer times outside the US contiguous 48 states).
Sorry but we cannot ship to P.O. Boxes