We will ask you a few simple questions to help us complete your return

TERMS & CONDITIONS

• Original delivery fees are refunded only if returns are for defective products, or incorrect orders. Fill out the RETURNS form to initiate a return.
• You are responsible for shipping the items back in the original package/box using the FEDEX label from our site. 
• You can only initiate a return after an order has been marked as shipped.
• The refund will be for the full value of the returned items minus the restocking fee of $9.95 (applicable for UNITED STATES returns only).
• Shipping and handling fees will not be refunded.
• Credit for returned items will be applied to the credit method that was used to make the purchase. Refunds will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
• If you have purchased items from one of our retailers (whether online or in store) and would like an exchange or refund, you will need to check the returns policy of the retailer you bought the item from and deal with them directly. Equally, any purchases for products on tredstep.com cannot be returned to your local retailer.
• Tredstep reserves the right to reject all returns that may have shipping, duties, and tax fees. All returns must be shipped with ALL costs paid by the sender (Shipping Charges, Duties, Taxes, and Import Taxes) if outside the United States.

Please use the forms below to inititiate a return request. A member of our customer service team will deal with it as soon as possible.

Tredstep One (1) Year Limited Warranty Accessory

For Tredstep Branded Products Only.

The Tredstep One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Tredstep One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit, or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Tredstep One-Year Limited Warranty or under their consumer law rights. Important: The Tredstep One-Year Limited Warranty terms and conditions shall not apply to consumer law claims.

Please note: All claims made under the Tredstep One-Year Limited Warranty will be governed by the terms set out in this warranty document.

Your Tredstep branded product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”). If a defect arises during the Warranty Period, Tredstep, at its option will (1) exchange the Product, or (2) refund the original purchase price.

This warranty excludes normal depletion of consumable parts such as leather and fabric snaps, buttons, and logos/badges.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. Damages Claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.

To obtain warranty service, contact Tredstep using the information described at www.Tredstep.com/returns. Proof of purchase may be required to verify eligibility.

Warranty Information

Additional Legal Rights for Consumers

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Tredstep’s Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

If you believe you have purchased a defective Tredstep product from our website, please fill our Damaged or Faulty Goods Return form. There, you must provide all the information required. On the for, you will be asked to provide:

• Your Tredstep Order Number (XXXXXUS)
• Item Code/SKU (this code is usually shown on the product package, near the Barcode numbers.
• Image of the branding/label of the product
• Image of the manufacturing PO# (a 5-digit number that, in tall boots, it is on the inside of the boot near the bottom of the zip, on most other products it is under the care instruction label)

Please DO NOT send your faulty item back to us. We will review your photographs and will reply to you shortly with a decision and further instructions.

If you have a warranty issue with a product purchased through one of our retailers, contact the Tredstep retailer where the product was purchased. Make sure to have your original receipt with you. Upon inspection from the retailer, consumers may be offered a credit, replacement or repair depending on the defect (it would be under the retailer policy).