We accept payments with all major credit cards through our prime payment gateway partner Stripe.
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
Upon placing your order your credit card will be pre authorised. Your credit card will only be charged when your purchase has shipped.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Whilst we make every effort possible to deliver goods within the estimated timescales delays are occasionally inevitable due to unforeseen circumstances and busy periods. Tredstep Ireland Ltd. shall not be liable for any delay or failure to deliver the goods within the estimated timescale.
Risk of loss and damages passes to you once the goods are delivered to you or are left with a person or place nominated by you. For more information on Deliveries please visit Shipping section.