Tredstep Europe & Rest of the World

SHIPPING

100% SATISFACTION GUARANTEE

At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence. If your purchase fails to meet your expectations in any way, just let us know and we’ll refund you.

As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy  you can return them for free (applies to Tall Boot purchases in the UK and Ireland only )

Simply complete your return online within 30 days of the purchase date, we’ll provide you with a  pre-paid return label (applies to Tall Boot purchases in the UK and Ireland only )

SUPPORTING LOCAL STORES

As part of our effort to reduce our carbon footprint and support our retailer network we try and fulfil your Tredstep purchase from the nearest retailer to your delivery location. Some of the email communication you receive during your shopping experience with Tredstep will be generated by Quivers.com. They are our website partner and their software enables us to support your local stores

SHIPPING INFORMATION

Shipping charged at the following rates:

Please Note Due to Covid 19 pressures on the delivery companies, we are temporarily only shipping by our UPS Standard Medhod and if Standard is not available for your location Express will be used.

Zone 1

Standard | €5
Orders over €100 | FREE
Express | N/A 

Republic of Ireland

Zone 2

Standard | £7.50
Orders over £100 | FREE
Express | £12.50

United Kingdom including England, Wales, Scotland and Northern Ireland

Zone 3

Standard | €12.00
Orders over €100 | FREE
Express | €18.00

Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands

Zone 4

Standard | €15.00
Orders over €100 | €5.00
Express | €30.00

Austria, Denmark, Finland, Greece, Portugal, Spain, Sweden

Zone 5

Standard | €20.00
Orders over €100 | €10.00
Express | €30.00

Andorra, Canary Islands, Guernsey, Jersey, Iceland, Norway, Switzerland

Zone 6

Standard | €15.00
Orders over €100 | €5.00
Express | €30.00

Croatia, Czech Republic, Hungary, Poland, Slovakia

Zone 7

Standard | €18.00
Orders over €100 | €10.00
Express | €30.00

Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania

Zone 8

Standard | N/A
Express | €35.00

Afghanistan, Albania, Algeria, Angola, Armenia, Australia, Bangladesh, Belarus, Cambodia, Cameroon, Chad, China, Congo, Cook Islands, Egypt, Ethiopia, Faroe Islands, Georgia, Ghana, Gibraltar, Greenland, Hong Kong, India, Indonesia, Iraq, Israel, Ivory Coast, Japan, Kazakhstan, Kenya, Kuwait, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malaysia, Maldives, Mali, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nepal, New Zeland, Niger, Nigeria, Oman, Pakistan, Philippines, Qatar, Russia, S. Korea, Samoa, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, Taiwan, Thailand, Tonga, Tunisia, Turkey, UAE, Uganda, Ukraine, Vietnam

INTERNATIONAL SHIPPING

Additional taxes, custom duties and tariffs may apply depending on local legislation. Any customs or import duties charge when the goods have reached the destination are your responsibility and must be paid by the recipient.

Unfortunately we are unable to advise of the cost of any of these charges as they vary from country to country. Some countries have restrictions on certain products and materials. It is your responsibility to determine whether there are any restrictions that may affect the delivery of your order in your selected destination. You should contact your local customs office for any further information.

SHIPPING FREQUENTLY ASKED QUESTIONS

Unless you specify otherwise, we ship via UPS Standard

This depends on the service you have selected. If your purchase qualifies for free shipping it will ship by UPS Standard. In most cases customers will see their in-stock items in approximately 2-7 business days. We ship all orders promptly.

SUPPORTING YOUR LOCAL STORES. As part of our effort to reduce our carbon footprint and support our retailer network we try and fulfil your Tredstep purchase from the nearest retailer to your delivery location. If your purchase has been fulfilled by Tredstep directly it will be shipped from our Irish warehouse.

The cost of shipping varies depending on your location. Please refer to the zones above.

Sorry but we cannot ship to P.O. Boxes