Tredstep Europe & Rest of the World
SHIPPING
100% SATISFACTION GUARANTEE
At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence. If your purchase fails to meet your expectations in any way, just let us know and we’ll refund you.
As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy you can return them for free (applies to Tall Boot purchases in the UK and Ireland only – this does not apply for any item on our Outlet/Sale section or any discounted item).
Simply complete your return online within 30 days of the purchase date, we’ll provide you with a pre-paid return label (applies to Tall Boot purchases in the UK and Ireland only – this does not apply for any item on our Outlet/Sale section or any discounted item).
SHIPPING INFORMATION
After you place the order, it usually takes up to 2 extra business days for it to be processed and shipped.
Please note that there are no available shipments to P.O. Boxes.
Shipping charged at the following rates:
Zone 1
Standard | €5
Orders over €100 | FREE
Republic of Ireland
Zone 2
Standard | £7.50
Orders over £100 | FREE
United Kingdom including England, Wales, Scotland and Northern Ireland
Zone 3
Standard | €12.00
Orders over €100 | FREE
Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands
Zone 4
Standard | €15.00
Orders over €100 | €5.00
Austria, Denmark, Finland, Greece, Portugal, Spain, Sweden
Zone 5
Standard | €20.00
Orders over €100 | €10.00
Andorra, Canary Islands, Guernsey, Jersey, Iceland, Norway, Switzerland
Zone 6
Standard | €15.00
Orders over €100 | €5.00
Croatia, Czech Republic, Hungary, Poland, Slovakia
Zone 7
Standard | €18.00
Orders over €100 | €10.00
Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania
Zone 8
Standard | €35.00
Afghanistan, Albania, Algeria, Angola, Armenia, Australia, Bangladesh, Belarus, Cambodia, Cameroon, Chad, China, Congo, Cook Islands, Egypt, Ethiopia, Faroe Islands, Georgia, Ghana, Gibraltar, Greenland, Hong Kong, India, Indonesia, Iraq, Israel, Ivory Coast, Japan, Kazakhstan, Kenya, Kuwait, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malaysia, Maldives, Mali, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nepal, New Zeland, Niger, Nigeria, Oman, Pakistan, Philippines, Qatar, Russia, S. Korea, Samoa, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, Taiwan, Thailand, Tonga, Tunisia, Turkey, UAE, Uganda, Ukraine, Vietnam
INTERNATIONAL SHIPPING
Additional taxes, custom duties and tariffs may apply depending on local legislation. Any customs or import duties charge when the goods have reached the destination are your responsibility and must be paid by the recipient.
Unfortunately, we are unable to advise of the cost of any of these charges as they vary from country to country. Some countries have restrictions on certain products and materials. It is your responsibility to determine whether there are any restrictions that may affect the delivery of your order in your selected destination. You should contact your local customs office for any further information.