Tredstep Europe & Rest of the World

100% SATISFACTION GUARANTEE

At Tredstep, we want you to be 100% satisfied about your purchase. Our team of riders, horse lovers and equestrian enthusiasts have put our products to the test at every level of competition from the Olympic Games to local pony club events and throughout all aspects of equestrian day to day life. We back every order with our 100% Satisfaction Guarantee, so that you can shop with confidence. If your purchase fails to meet your expectations in any way, just let us know and we’ll refund you.

As riders we understand it is not always easy to get the perfect fit in a pair of boots without trying them on. Now you can test the fit in the comfort of your own home and if you are not 100% happy  you can return them for free (applies to Tall Boot purchases in the UK and Ireland only )

Simply complete your return online within 30 days of the delivery date, we’ll provide you with a  pre-paid return label (applies to Tall Boot purchases in the UK and Ireland only)

3 EASY STEPS TO RETURN A PRODUCT

Click on of the buttons below to start a return

We will ask you a few simple questions to help us complete your return

Standard Item Return

or

Faulty Item Return

You will then receive an email with return instructions

Ship your unused product, in its original packaging, to the address identified in the email we send you

RETURNS POLICY

WE SOURCE AS LOCAL TO YOU AS POSSIBLE

As part of our effort to reduce our carbon footprint and support our retailer network we try and fulfil your Tredstep purchase from the nearest retailer to your delivery location. If your purchase has been fulfilled in this way the return address indicated on the email we send you will identify this retailer with their address and contact information for completing your returns. In this situation your return must be processed by the fulfilling retailer.

Terms & Conditions

  • Original delivery fees are refunded only if returns are for defective products, or incorrect orders. Click RETURNS to initiate a return.
  • You are responsible for shipping the products back. Unless you have been issued a prepaid shipping label we recommend using a trackable shipping method such as DHL, FEDEX, UPS or similar.
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items unless otherwise noted.
  • Shipping and handling fees will not be refunded.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Refunds will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
  • If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information on your confirmed shipping email.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

RETURN FORMS

Please use the forms below to inititiate a return request. A member of our customer service team will deal with t as soon as possible.

Standard Returns

    ✳=REQUIRED FIELD
    Your Name (✳):
    Your Email (✳):
    Order Number (✳):

    Please note only products from the same order can be added to this form. For returns of products from different orders, complete the first and refresh the page for any successive order number.

    Product Information...

    Item SKU (✳):
    Reason for Return (✳):
    Comments:

    Add more products...

    Second Item SKU:
    Reason for Return:
    Third Item SKU:
    Reason for Return:
    Fourth Item SKU:
    Reason for Return:

     

     

    or

    Damaged or Faulty Goods Returns

      ✳=REQUIRED FIELD
      Your Name (✳):
      Your Email (✳):
      Order Number (✳):
      Item SKU (✳):
      Comments:
      Please upload images to illustrate the damage or fault in the product
      Maximum file size: 5Mb | Files formats: jpg, png or gif
      Image 1 (✳):
      Image 2:
      Image 3:
      Image 4:

       

       

      WARRANTY

      Tredstep One (1) Year Limited Warranty Accessory

      For Tredstep Branded Products Only.

      The Tredstep One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Tredstep One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Tredstep One-Year Limited Warranty or under their consumer law rights. Important: The Tredstep One-Year Limited Warranty terms and conditions shall not apply to consumer law claims

      Please note: All claims made under the Tredstep One-Year Limited Warranty will be governed by the terms set out in this warranty document.
      Your Tredstep branded product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”). If a defect arises during the Warranty Period, Tredstep, at its option will (1) repair the Product at no charge using new, (2) exchange the Product, or (3) refund the original purchase price. This warranty excludes normal depletion of consumable parts such as leather and fabric snaps and buttons unless failure has occurred due to a defect in materials or workmanship.

      Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.

      To obtain warranty service, contact Tredstep using the information described at www.Tredstep.com/returns. Proof of purchase may be required to verify eligibility.

      Warranty Information

      Additional Legal Rights for Consumers

      For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Tredstep’s Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.