Tredstep Europe & Rest of the World

Thank you for contacting us!

Please see below details on how to proceed with your return. Depending on your location and the item you are returning different processes can apply.

IRELAND
TALL BOOTS ONLY

Tredstep has a free return Policy on all Tall Boots both Riding and Country . If you are returning one of these items please use the LABEL Provided. A returns label was provided in the box with your boots, please attach this to the shipping carton and drop off at your local UPS depot

When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number is included. Without this we will be unable to track your return.

Please ensure the product is placed back in its original packaging in a way that it may be returned to stock.
Any returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.

Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.

Thank you for choosing Tredstep!

IRELAND AND EU COUNTRIES
ALL ITEMS (except tall boots in Ireland)

If you are reading this it is most likely because we have received your Return request, please proceed now to sending back the product to the address below:

Tredstep Returns Dept.
Emerald Freight
Unit 1A Santry Hall Industrial
Dublin 9
D09 VP84
Ireland

*Please note: When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included.Without this we will be unable to track your return.

Please ensure the product is placed back in its original packaging in a way that it may be returned to stock.
Any returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.

Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.

Thank you for choosing Tredstep!

UNITED KINGDOM
ALL ITEMS (except tall boots)

If you are reading this it is most likely because we have received your return request and it has been processed, please proceed now to sending back the product to the address below:

Tredstep Returns Dept.
Emerald Freight
Unit 1A Santry Hall Industrial
Dublin 9
D09 VP84
Ireland

*Please note: Due to Brexit restrictions, place 3 copies of the original invoice received in an envelope and attach it next to the address label. After this, drop the box off a postal service of your preference. Before leaving, ask the post agent if everything is OK to be returned safely and correctly. Without the above, we will be unable to receive your return as it will not be accepted by the border customs office.

When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included. Without this we will be unable to track your return.

Please ensure the product is placed back in its original packaging in a way that it may be returned to stock.

Any returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.

Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.

Thank you for choosing Tredstep!