TALL BOOTS ONLY
Tredstep has a free return Policy on all Tall Boots both Riding and Country. If you are returning one of these items, please use the LABEL Provided. A returns label was provided in the box with your boots, please attach this to the shipping carton.
Also, due to Brexit restrictions, place 3 copies of the invoice received in an envelope and attach it next to the label. After this, drop the box off at your local UPS depot. Before leaving, ask the UPS agent if everything is OK to be returned safely and correctly.
Without the above, we will be unable to receive your return as it will not be accepted by the border customs office.
PLEASE NOTE Free Returns does not apply to any items from our Outlet or Sale sections, or specifict discounted items throughout the website. If you wish to return a “sale” item, please check “United Kingdom ALL Items“.
When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included.
Without this we will be unable to track your return.
Please ensure the product is placed back in its original packaging in a way that it may be returned to stock. Any returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund. Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.
Thank you for choosing Tredstep!