ALL ITEMS (except tall boots)
If you are reading this it is most likely because we have received your return request and it has been processed, please proceed now to sending back the product to the address below:
Tredstep Returns Dept.
Unit 1A Santry Hall Industrial
Due to BREXIT, all shipments from the United Kingdom to Ireland are now considered International Shipping, which means that, to returning your order safely and correclty, before posting your parcel, you MUST be aware on the below:
– Please be sure to fill any mandatory customs documents before shipping your parcel. If you are not aware which documents are these, please consult your local post office or courier agent.
– The delivery service that you choose for returning the order MUST provide you with all customs documentation required for your return arrive to our warehouse safely and correctly.
– Be aware that you MUST pay for all customs charges prior to shipping. Tredstep does NOT pay for any customs charges for returning goods. Failing on paying customs charges might cause your return to be held by the customs border agents until payment or sent back to you without reaching our warehouse (*be sure to register your email address under the courier services so you can receive all delivery/customs notifications – this may prevent the parcel to be stuck or lost).
When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included. Without this we will be unable to track your return.
Please ensure the product is placed back in its original packaging in a way that it may be returned to stock.
Any returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.
Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.
Thank you for choosing Tredstep!