{"id":31125,"date":"2021-05-24T17:20:36","date_gmt":"2021-05-24T16:20:36","guid":{"rendered":"https:\/\/tredstep.com\/us\/?page_id=31125"},"modified":"2025-05-09T14:35:35","modified_gmt":"2025-05-09T13:35:35","slug":"returns-details","status":"publish","type":"page","link":"https:\/\/tredstep.com\/us\/returns-details\/","title":{"rendered":"Returns details"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1664px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Thank you for contacting us!<\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Please see below details on how to proceed with your return. Depending on your location and the item you are returning different processes can apply.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><strong>Do NOT send back any products that contains worn marks or if it surpassed 30 days from the date you received it as the return will not be processed\/accepted.<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><p>All returns must be sent with Shipping Charges, Duties and Taxes paid by the sender. Tredstep does not pay for any fees regarding returns (except the ones sent with the pre-paid return label).<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\"><p><a href=\"#tallboots\">USA Tall Boots, Riding and Country<\/a><br \/>\n<a href=\"#usa\">USA Returning any item except Tall Boots<\/a><br \/>\n<a href=\"#canada\"> CANADA Returning Any Item<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div id=\"tallboots\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1664px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">USA<br \/>\nTall Boots, Riding and Country<br \/>\n(applies to the 48 Contiguous U.S. States only)<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>Tredstep has a <strong>free return<\/strong> Policy on all Tall Boots both Riding and Country . If you are returning one of these items please use the LABEL Provided. A returns label was provided in the box with your boots, please attach this to the shipping carton and drop off at your local FedEx depot.<\/p>\n<p><strong>PLEASE NOTE Free Returns does not apply to any items from our Outlet or Sale sections, or specifict discounted items throughout the website. If you wish to return a &#8220;sale&#8221; item, please check &#8220;<a href=\"#usa\">USA Returning any item except Tall Boots<\/a>&#8220;.<\/strong><\/p>\n<p>When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included. Without this we will be unable to track your return.<\/p>\n<p>Please ensure the product is placed back in its original packaging in a way that it may be returned to stock. Any returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.<\/p>\n<p>Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.<\/p>\n<p>Thank you for choosing Tredstep!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"usa\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1664px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">USA<br \/>\nReturning any item except Tall Boots<\/h3><\/div><div class=\"fusion-text fusion-text-6\"><p>We have received your Return request, please proceed now to sending back the product to the address below:<\/p>\n<p><strong>Tredstep Returns Dept.<\/strong><br \/>\n525 Great Road<br \/>\nLittleton, MA 01460<\/p>\n<p><em>*Please note: When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included. Without this we will be unable to track your return.<\/em><\/p>\n<p>Please ensure the product is placed back in its original packaging in a way that it may be returned to stock.<br \/>\nAny returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.<\/p>\n<p><i>*Please note: Jackets\/Coats must return with its cover bag and with the hanger (both are considered packaging items).<\/i><\/p>\n<p>Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.<\/p>\n<p>Thank you for choosing Tredstep!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"canada\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1664px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">CANADA<br \/>\nReturning Any Item<\/h3><\/div><div class=\"fusion-text fusion-text-7\"><p>We have received your Return request and it has been\u00a0processed, please proceed now to sending back the product to the address below:<\/p>\n<p><strong>Tredstep Returns Dept.<\/strong><br \/>\n75 Stark Street<br \/>\nSuite 1, Dock 2<br \/>\nHudson, PA 18705<\/p>\n<p><em>*Please note: When sending back a product ensure the original delivery docket is also included in the parcel or if this is missing, please ensure your original order number in included. Without this we will be unable to track your return.<\/em><\/p>\n<p>*Please note that due to the international shipping between Canada and the US, you must place 3 copies of the commercial invoice attached onto the shipping carton next to the label. This will avoid your return to get stuck on the customs border agency.<\/p>\n<p>Please ensure the product is placed back in its original packaging in a way that it may be returned to stock.<br \/>\nAny returns received with damaged or missing packaging will have a repackaging fee applied and deducted from your refund.<\/p>\n<p><i>*Please note: Jackets\/Coats must return with its cover bag and with the hanger (both are considered packaging items).<\/i><\/p>\n<p>Once your product has been received back and our team have inspected it, we will then proceed to issuing a refund. Credit for refunded items will be applied to the credit or payment method used to make the original purchase.<\/p>\n<p>Thank you for choosing Tredstep!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":1021,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31125","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns details - Tredstep USA &amp; Canada<\/title>\n<meta name=\"description\" content=\"Returns details - Tredstep USA &amp; Canada\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tredstep.com\/us\/returns-details\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns details - Tredstep USA &amp; 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