TERMS & CONDITIONS<\/span><\/b><\/p>\n\n- Original delivery fees are refunded only if returns are for defective products, or incorrect orders. Fill out the RETURNS form to initiate a return.<\/span><\/li>\n
- You are responsible for shipping the items back in the original package\/box using the FEDEX label from our site.\u00a0<\/span><\/li>\n
- You can only initiate a return after an order has been marked as shipped.<\/span><\/li>\n
- The refund will be for the full value of the returned items minus the restocking fee of $9.95 (applicable for UNITED STATES returns only).<\/span><\/li>\n
- Shipping and handling fees will not be refunded.<\/span><\/li>\n
- Credit for returned items will be applied to the credit method that was used to make the purchase. Refunds will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.<\/span><\/li>\n
- If you have purchased items from one of our retailers (whether online or in store) and would like an exchange or refund, you will need to check the returns policy of the retailer you bought the item from and deal with them directly. Equally, any purchases for products on tredstep.com cannot be returned to your local retailer.<\/span><\/li>\n
- Tredstep reserves the right to reject all returns that may have shipping, duties, and tax fees. All returns must be shipped with ALL costs paid by the sender (Shipping Charges, Duties, Taxes, and Import Taxes) if outside the United States.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
RETURN FORMS<\/b><\/h4><\/div>Please use the forms below to inititiate a return request. A member of our customer service team will deal with it as soon as possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
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